This document establishes the standard conditions under which items may be returned due to material defects within a 30-day timeframe.
Eligibility Requirements
Customers may return items if the following conditions are met:
- The return is requested within 30 calendar days of the original purchase date.
- The item presents a verifiable material defect in workmanship or materials.
- A valid proof of purchase or receipt is provided.
Exclusions
This return policy does not apply to items that have experienced the following conditions:
- Standard wear and tear from regular use.
- Damage resulting from misuse, accidental drops, or negligence.
- Modifications or repairs performed by unauthorized personnel.
- Damage caused by failure to follow the provided care instructions.
Return Procedure
- Contact us to initiate a return claim. (click on this to start an email – our address is [email protected]
- Submit the proof of purchase alongside clear photographs demonstrating the suspected material defect.
- Once the return is approved, package the item securely and ship it to the designated return facility using the instructions provided by the support team.
Resolution and Refunds
Received items will undergo a standard inspection process. If the material defect is verified by the inspection team, the customer will be issued either a direct replacement or a full refund to the original method of payment. Processing typically occurs within five to seven business days of receipt.
